Choosing Your Health Care Options Surprise Medical Bills Prescription Drug Plan Information Pharmacy And Prescription Plan Information Prescription Drug Lists Generic Drug Information Search Drug Lists And Find a Pharmacy Customer Service | Blue Cross and Blue Shield of Texas All Rights Reserved. How do I work with my primary care physician if I have a chronic or pre-existing condition? We apologize for any inconvenience. an Independent Licensee of the Blue Cross and Blue Shield Association. PDF File is in portable document format (PDF). This new site may be offered by a vendor or an independent third party. I want to complete my application or retrieve a saved quote. Total Billed Amount Is this person with BCBSTX, and why are they asking these questions? This may be your best option. We apologize for any inconvenience. You are leaving this website/app ("site"). Call the number, 800-696-4573, on the letter to answer the claim question. I bought my health plan on the Health Insurance Marketplace. This new site may be offered by a vendor or an independent third party. Tell you about some of the services we offer to help manage your care and your coverage. If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. Handy Telephone Customer Service Options - Connect Community - BCBSTX Contact Us Blue Cross and Blue Shield of Texas 1001 E. Lookout Drive Richardson, Texas 75082 General Information: 972-766-6900 TTD: 735-2989 Make a Payment Mail your payment to the address on your premium invoice or learn about other convenient ways to pay your bill. Blue Access for Members and quoting tools will be unavailable from 2am - 5am Saturday, October 20. All Rights Reserved. Use your drug list to find your medications out-of-pocket costs and special requirements. Phone 855-782-4272, Option2Email producer_service_center@bcbstx.comAgent of Record submission form bcbstx.com/pdf/group-por-transfer-form GROUP MEMBERSHIP GENERAL MEMBERSHIP/ELIGIBILITY INQUIRIES Phone (Mon. We will help you as quickly as possible. Insurance products issued by Dearborn Life Insurance Company, 701 E. 22nd St. Suite 300, Lombard, IL 60148. Patient Name If you just applied recently, we encourage you to wait to see if you receive your membership information soon. Log in for a quote, to compare plans, or to apply now. PDF A short guide to your health savings account - healthselect.bcbstx.com Prescription Drug Lists www.bcbstx.com . Answers to questionswe get asked the most. The Well onTarget mobile app lets you work on your health and fitness goals -anytime and anywhere using your smartphone. You can: Verify eligibility Check claim status Order a replacement member ID card Confirm key mailing addresses and fax numbers Here's How It Works If you don't select your own, we will assign one to you. These tools and services can help you use your Blue Cross and Blue Shield of Texas (BCBSTX) membership. You can save quotes for later or apply now. You can also log in to your Blue Access for Members account and send us a secure email message. The Provider Finder tool is located under the Doctors & Hospitals tab. The site may also contain non-Medicare related information. In many cases your identity, such as name and address, will not be included in the information provided during the review. Blue Access for Members and quoting tools will be unavailable from 2am - 5am Saturday, October 20. Have a solid track record of achieving first call resolution of members' needs more than 90 percent of the time. If the specialist is not in your plan's network, in most cases you will pay more. How is it different from other health care plans? Customer value is our cornerstone. FAQ | Blue Cross and Blue Shield of Texas - t.bcbstx.com We look forward to hearing from you! If you applied through the Marketplace, it will take a few days for processing through the Marketplace before they are sent to us. View travel care details. You have choices for where you get non-emergency care. Please review the terms of use and privacy policies of the new site you will be visiting. These numbers can be found on the new member welcome letter you will receive within days of enrolling. Control Health Care Costs I've gotten a call from someone asking me questions about my new coverage. A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association We receive new applications from the Marketplace every day. Log in to Blue Access for MembersSM (BAMSM) Can I use my health plan? MDLIVEApp MDLIVE doctor visits can happen anytime, anywhere. Should I respond to the letter? What if I'll be away for more than 90 consecutive days? Eligibility and benefits(out-of-state subscribers)800-676-BLUE (2583). You can save quotes for later or apply now. Blue Access for Members and quoting tools will be unavailable from 3am - 6am on Saturday, October 20. The safest plan is to get all of your vaccines in the series from the same provider. PDF File is in portable document format (PDF). If you would like to receive available Spanish communications, you can log in to your Blue Access for MembersSM account, go to the Settings tab and choose Preferences. It will open in a new window. View and compare our plans and pricing now by getting a quote. Our Customer Advocates: Are evaluated on customer satisfaction, not call volume. Date(s) of Service Log in to BlueAccess for ProducersI'd like instant access to information I can use to respond to the needs of my customers. You are leaving this website/app ("site"). Since you have new coverage with us, we want to make sure you understand your benefits and that we have the information we need to help you with your health care needs. We are committed to protecting your medical records, and have strict rules to make sure our staff and anyone who needs to see your records keep all your member information confidential. Call us toll-free at 1-800-791-9361 Friendly, knowledgeable customer care professionals are available from 7 a.m. to 7 p.m. Central time, External link You are leaving this website/app (site). New TRS-Care BCBSTX and UHC Customer Service Phone Lines and Online View Drug Lists X. Your BCBSTX HMO benefits also cover prescription drugs. PRODUCER SERVICE CENTER AGENT OF RECORD REQUESTS, COMMISSION QUESTIONS, ETC. If you want to cancel your Marketplace plan, you can call the Marketplace at 800-318-2596. Get Care While Traveling This information can be used by providers and pharmacies to verify your coverage until you get your member ID card. Focus on the member's needs, not just the question, and consider it their job to answer the "unasked" questions that may ultimately provide better assistance for the member. You will need your member identification number and group number to log in to Blue Access for Members. Simply select Get a Quote and you can view and compare our plans and pricing. For more information, view our privacy policy. New member? HeatherR, My husband has been divorced 2 years. Forgot user name or password? Log in to BlueAccess for EmployersI'm looking for information I can use to add or maintain group benefits for my employees. The site may also contain non-Medicare related information. Maintenance Notification: Maintenance Notification: You may still be able to see your current provider for a brief time. To view this file, you may need to install a PDF reader program. Finding the right health insurance is easy! Box 660044Dallas, TX 75266-0044For status call:800-451-0287* (Blue Choice PPO), 877-299-2377* (Blue Essentials and Blue Advantage HMO) 877-774-8592 (Blue Cross Medicare Advantage PPO & HMO). Each of our 22 customer service centers offers a customized, personalized member experience. 1-800-528-7264. BlueCardBlueCard is our out-of-area program that allows members from other Blue Cross and Blue Shield Plans to receive health care benefits when travelling or residing in another Blue Plan's service area. HMO networks are not limited to doctors and hospitals. External link You are leaving this website/app (site). Powered by AlwaysOn, you can find participating fitness centers, book a studio class, use health trackers and more. Individual and family PPO members will receive no more than 2 membership ID cards. Other Adobe accessibility tools and information can be downloaded at http://access.adobe.com. Most PDF readers are a free download. Heres everything you need to know about it. A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association Benefits Manager - Blue Cross Blue Shield of Texas - qa.bcbstx.com Call Customer Service at 800-538-8833. If you applied weeks ago and have not received anything from us, it is possible your application has been held up for some reason. Your member ID cards will only have the primary subscriber's name on them, but they can be used by all of the dependents (in this case your spouse) enrolled under your policy. This list is called a preferred drug list. BCBSTX 800-521-2227 Customer service Current Wait: 46 mins (30m avg) Free: Skip Waiting on Hold Hours: 8am-8pm CST; best time to call: 2:30pm Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! BCBS Federal Phone Number - FEP List Statewise Customer Service Precertification Mental Health/Substance Abuse Case Management Hospital; Alabama (800) 248-2342 BCBSTX - MDLIVE Benefits Employee Health Benefits MDLIVE Healthcare The site may also contain non-Medicare related information. Email your scanned documents to: SuppHealthClaims@Cigna.com Limited to 30 days. Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Texas. *If youre a member of an employer group, the phone number and hours to reach customer service may be different. Blue Cross and Blue Shield of Texas is a statewide, customer-owned health insurer. These tools and services can help you use your Blue Cross and Blue Shield of Texas (BCBSTX) membership. Maintenance Notification: Access your account information while on-the-go. Your UT Benefits | The University of Texas System I need to get a prescription filled but don't have my ID card yet. Customer Service Each of our 22 customer service centers offers a customized, personalized member experience. Contact Us | Blue Cross Blue Shield If you have any problems with your payment, please contact BCBSTX customer service at 800-538-8833. Note Dentists, please contact DNOA Provider Support. Additional information from your customer service outreach, Home Some of the COVID-19 vaccines call for two or more doses for the most protection. Home Pay your bill And always remember to carry your current BCBSTX member ID card. Can I receive my monthly premium bill in Spanish? A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association. Most PDF readers are a free download. It could help to get back money that should be paid by someone else, like another insurance carrier. Understanding Health Care Costs and Quality, Provider Finder -Network Selection Criteria, HMO Provider Network Important Information, Making Your Health Insurance Work For You, Machine Readable Files for Transparency in Coverage, Making an Impact - Corporate Social Responsibility. TRS-ActiveCare Participants - Teacher Retirement System of Texas To make sure a provider is in the HMO network, search Provider Finder, our online directory. In some circumstances, moving can also qualify you to be able to enroll in a new plan in your new location. We are calling to: We also check to make sure the information we have is correct, such as the names of everyone on your plan, your address and other details. For a better experience, please update or consider using a different browser. User Name: To return to our website, simply close the new window. Are evaluated on customer satisfaction, not call volume. Can you all help me find a doctor in our network? In order to process this payment, you will be redirected to Alacriti's secure payment site, OrbiPay. Claim status inquiries (out-of-state subscribers) contact Availity or other electronic connectivity vendor. Each of our 22 customer service centers offers a customized, personalized member experience. Review benefits, account balances, claims status and more $150 $250 Download our mobile apps In addition, some sites may require you to agree to their terms of use and privacy policy. A policy will also automatically be cancelled for nonpayment if you don't pay the premium. Use these SmartERSM Care options instead of the emergency room. an Independent Licensee of the Blue Cross and Blue Shield Association. Here are convenient ways you can pay your bill. An HMO typically has lower monthly premium and lower copayment levels than other types of plans. Member Payment Portal | Blue Cross and Blue Shield - BCBSTX HMO Individual and family plans will get a card for each member enrolled. Welcome to Your 2020-21 TRS-ActiveCare Plan What can I do? Do I need a referral to see a specialist? By continuing to use this website, you consent to these cookies. Phone: 972-766-1380Fax: 713-663-1227Email to submit provider inquires, Ambulatory Surgery Centers (ASC) Independent, Non-Hospital ownedCatherization CenterIndependent (Non-Hospital owned) Surgery Centers, Phone: 713-354-7033Fax: 713-663-1227Email to submit provider inquires, Birthing CentersFreestanding Emergency Rooms, Phone: 972-766-1110Fax: 713-663-1227Email to submit provider inquires, 1001 E. Lookout DriveRichardson, TX 75082Phone: 972-766-7100TexasMedicareAdvantageNetwork@bcbstx.com, Home We apologize for any inconvenience. Box 660044 Dallas, TX 75266-0044 Customer Service. ), For services managed by Magellan:Contact Availity or other electronic connectivity vendor or call Magellan Behavioral Health 800-729-2422, Claim filing address for Commercial products, Availity--- Authorizations & Referrals submissions (replacing iExchange system) electronic claims filing system, Benefit disclosure information (form available online), Predetermination requests (form available online), Mail: Blue Cross and Blue Shield of TexasAttn: Predetermination Dept.P.O. Blue Access for Members and quoting tools will be unavailable from 3am - 6am on Saturday, October 20. Most PDF readers are a free download. One option is Adobe Reader which has a built-in reader. Be sure to sign in monthly to check your statement. Touch menu options help you quickly manage your account without waiting on hold for a customer service representative. Product and Program Contact Information Other Adobe accessibility tools and information can be downloaded at http://access.adobe.com. Plan Gain knowledge. Get News & Updates Directly To Your Inbox. BCBS Provider Phone Number - Anthem Blue Cross and Blue Shield List Know the name of your plan and choose it from the dropdown box "Select network type". Find the change youd like to make, then learn where to get started. Have the knowledge and experience to make each call fast, accurate and simple for the member because of our low turnover less than 1 percent most recently the lowest turnover rate in the industry. PDF File is in portable document format (PDF). Member ID Number (9 Digits) information A B C We also have the following tools available to meet the Spanish language preference of our members: In most cases, you can only sign up for a health insurance plan during the open enrollment period. O. Please allow 30 days to process your request. Log in to our community to ask questions, rate articles, comment and more. BCBSTX and Equian have partnered to review the medical claim listed on your letter to determine if another person or insurance company should be responsible for the claim. Choose how youd like to get your BCBSTX communications Legal and Privacy Our customer satisfaction ratings are consistently above 96 percent. Basic Coverage Medical insurance with prescription drug coverage (UT SELECT Medical and UT CONNECT Medical). Please remember to have your group and member ID numbers handy when you register. Mental Health/Substance Use Disorder Precertification. ~ KW. Check the back of your member ID card for contact information. One option is Adobe Reader which has a built-in screen reader. Submit completed forms to:BCBSTX Behavioral Health UnitPO Box 660241Dallas, TX 75266-0241Fax 877-361-7646, Claims submission address:Blue Cross and Blue Shield of TexasP O Box 660044Dallas, TX 75266-0044, Behavioral health services- claims status inquiries, For services managed by BCBSTX:Contact Availity or other electronic connectivity vendor or call 800-451-0287*, *interactive voice response (IVR) system to access, you must have full member's information (for example, member's ID, patients date of birth, etc. Blue Cross Blue Shield (TX) Phone Number - GetHuman How do I cancel one? Included in Basic Coverage This process is one of several tools used by BCBSTX to help control rising costs of health care. To view this file, you may need to install a PDF reader program. Contact Us - Blue Cross Blue Shield of Texas - BCBSTX What communications are available in Spanish? Share information. All Rights Reserved. Our customer satisfaction ratings are consistently above 96 percent. The resources listed below are available to help UT System employees and retirees understand the UT Benefits program and the various plan options and features. You can log in to Blue Access for Members 24/7 to access your benefits information or Call the Customer Service number on the back of your BCBSTX ID card. Our Customer Advocates: Are evaluated on customer satisfaction, not call volume. Your health plan may allow you to get care from a Blue Cross and Blue Shield affiliated doctor or hospital while youre away from home. For the following inquiries, please utilize the indicated links: Have you completed the Provider Onboarding Form? If you don't see it soon, please give us a call. Review care locations Find a BCBS Company by Prefix I Don't Have My Member ID Card Access Your Benefits I applied for a plan on the Health Insurance Marketplace and also applied for a plan directly with BCBSTX, so now I'm getting a bill for both. Copyright 2022Health Care Service Corporation. Claim status inquiries contact Availity or other electronic connectivity. Can I still buy health insurance? Download the BCBSTX App. Non-Discrimination Notice. Check your benefit book for availability and costs or call the Customer Service number shown on the back of your Blue Cross and Blue Shield of Texas (BCBSTX) member ID card. Even if you haven't received your ID card, you should have received a new member welcome letter within days of your enrollment being completed. Are evaluated on customer satisfaction, not call volume. Use the link below to find your local BCBS company's website. When I try to register for Blue Access for Members. To look for your medicines, you will need to know: While costs can vary depending on your benefit plan, you usually pay less for generic drugs and more for brand name drugs. Log in to Your Account Many times, the information you entered may not have matched the data in our system.